Our services

Delivery

We are happy to offer free delivery on orders over 60€ (in metropolitan France).
CHRONOPOST: Delivery time is 24h for all orders placed before 12 am (Paris time) – Cost 15€
COLISSIMO: Delivery time is 2 to 3 working days for orders under 60€ - Cost 5€

We deliver everywhere in the world. International delivery fees are 15€ and delivery time is 4 to 10 working days depending on the country of destination.

All orders placed on Friday after 12am will be processed on Monday of the following week.
Sundays and holidays are considered to be non-working days.

See General Terms and Conditions >.

Returns and Refunds

You can return your articles ordered on KOS PARIS website within 7 days following the delivery date, in accordance with applicable regulation.

If the content of the delivery do not match what was ordered, or if the products have been damaged during the shipment, return them accompanied by all the products listed on the receipt and the delivery note and you will be refunded.

If the return is due to our error, we will also refund the postal charges.
See General Terms and Conditions >

Gifts

If you wish to offer the products you have ordered, you can add the gift-wrap option as well as a personalized card to your order for free, with no minimum purchase. Your order will be placed on a gift box with silk paper and a ribbon.

To benefit from this service, you just need to select these options in your shopping bag when validating your order.

Customer Service

Our customer service is here to help you, Monday to Friday from 10:00 am to 17:30 pm :
- Phone number: +33 (0)1 43 39 44 84 (cost of a local call from France)
- Email : info@kos-paris.com