Terms & Conditions of sales

Terms of services

Returns and refunds

Returns & Refunds

If you wish to exchange or return a product, you need to writeto contact@kos-paris.com and specify the reason for return. You will receive a mail with instructions to follow.

 

Exchanges

You can return your articles within 7 days following the delivery date, in perfect condition and in their original packaging, complete, tagged and non opened, accompanied by a duplicate of the receipted invoice to the following address: KOS PARIS 16, avenue Raspail 94100 Saint-Maur des Fossés FRANCE.

 

Refunds

You have the possibility to be refunded.

If KOS PARIS offered the initial delivery, return costs for refund will be charged to the customer (via Colissimo or others couriers with following). If the initial delivery was charged to the client, KOS PARISwill take over the fees of return via Colissimo.

Subject to acceptation of returned products, KOS PARIS will refund the given back products at the price paid.

Refunds are done by credits on credit cards used for the payment of the order in a maximum delay of 30 days from the day of reception of the order.

Delivery

KOS PARIS delivers anywhere in the world

 

Delivery in Metropolitan France and Corsica – Standard delivery

Standard delivery

We are happy to offer free delivery on orders over 60€. For orders under 60€, delivery fees are 6€. Delivery time with Colissimo is 2 to 8 working days depending on the geographical area.

 

Chronopost

Delivery fees are 15€ with Chronopost. 24h delivery time is guaranteed only for orders placed before 12am (Paris time).

 

International Delivery

Delivery fees are 15€ for deliveries to international destinations and French Overseas Departments and Territories.
Delivery times vary between 4 and 10 days depending on the country of destination.
All orders shipped outside the European Union or to French Overseas Departments and Territories may be subject to any local taxes, custom duties, dues and fees for customs clearance on delivery.

Such customs duties and taxes due in delivery of an article are borne by the Buyer, who assumes the payment obligation.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from one country to another, so you should contact your local customs office for further information. We are not required to check and inform you of duties and taxes applicable. Please note that when ordering from our website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All orders placed on Friday after 12am will be processed on Monday of the following week.
Sundays and holidays are considered to be non-working days.

 

If you need help, please do not hesitate to contact us at à contact@kos-paris.com

 

Gifts

If you wish to offer the products you have ordered, you can add the gift-wrap option as well as a personalized card to your order for free, with no minimum purchase. Your order will be placed on a gift box with silk paper and a ribbon.

To benefit from this service, you only need to select these options in your shopping bag when validating your order.

Secure Payments

Payments by credit card (Carte Bleue/ Visa/ Master Card) are accepted on KOS PARIS sales website. No credit card number is saved on the website.

For further information, please do not hesitate to contact us by email to info@kos-paris.com